Shipping policy

At Evdokia, we are committed to providing reliable and transparent shipping services for our customers.

This Shipping Policy explains our order processing times, delivery estimates, tracking information, and other important shipping details.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed and fulfilled Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please note that processing time is separate from shipping transit time.

Shipping Time

Evdokia currently ships within the United States.

After your order has been processed and shipped, the estimated delivery time is:

United States:
7–12 Business Days

The estimated delivery time includes:

  • Processing time: 1–3 business days
  • Transit time: 6–9 business days

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Shipping location;
  • Carrier availability;
  • Weather conditions;
  • Holidays;
  • Transportation delays;
  • Other circumstances outside of our reasonable control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after shipment.

Some carriers may require additional time to update tracking information.

You can use the tracking number provided in your shipping confirmation email to monitor your order status.

Shipping Costs

Shipping charges are calculated automatically at checkout based on:

  • Delivery address;
  • Available shipping method;
  • Order details.

From time to time, Evdokia may offer free shipping promotions or other shipping discounts.

Any applicable offers will be clearly displayed on our website or during checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully review your:

  • Full name;
  • Shipping address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code;
  • Contact information.

If an incorrect or incomplete shipping address is provided, please contact us as soon as possible.

We cannot guarantee address changes after an order has been processed or shipped.

Any additional costs caused by incorrect shipping information may be the responsibility of the customer.

Lost, Delayed, or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will assist by:

  • Reviewing your order information;
  • Checking shipment tracking updates;
  • Working with the shipping carrier when necessary.

Delivery delays may occur due to:

  • Carrier delays;
  • Weather conditions;
  • Holidays;
  • High shipping volumes;
  • Other circumstances outside of our control.

Please note that packages confirmed as delivered according to carrier tracking information will be considered successfully delivered.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

To help us review your request, please provide:

  • Order number;
  • Photos of the damaged product(s);
  • Photos of the shipping packaging;
  • Photos of the shipping label when applicable.

Our team will review your request and provide an appropriate resolution.

Contact Information

If you have any questions regarding shipping or your order, please contact us.

Evdokia

Email:
info@evdokiamoskvina.com

Phone:
+1 305-868-5927

Address:
5415 Collins Ave
Miami Beach, FL 33140
United States