Shipping policy

Shipping Policy

At Evdokia, we are committed to providing clear, transparent, and reliable shipping information to help customers understand our order processing, shipping, tracking, and delivery procedures.

We aim to process orders efficiently and keep customers informed throughout the delivery process.

This Shipping Policy applies to eligible purchases made through our official website:

https://www.evdokiamoskvina.com/

Please review the following information before placing an order.

Shipping Destinations

Evdokia provides shipping to destinations supported during checkout.

We offer standard shipping to eligible delivery addresses within the United States.

International shipping may be available to selected destinations where offered during checkout.

Shipping availability may vary depending on:

  • Delivery destination

  • Product availability

  • Shipping method

  • Available logistics services

  • Applicable shipping restrictions

Customers can review the available shipping options and applicable costs before completing payment.

Free Standard Shipping

Free Standard Shipping on Eligible U.S. Orders

Evdokia offers free standard shipping on eligible orders delivered to supported addresses within the United States.

Standard Shipping Cost: $0.00

No minimum purchase amount is required for eligible U.S. standard shipping orders.

Optional additional shipping services, where available, may have separate charges.

Any applicable shipping restrictions or additional fees will be displayed during checkout before payment is completed.

For destinations outside our supported U.S. standard shipping area, applicable shipping charges will be displayed at checkout.

Order Processing Time

Orders are generally processed within:

1–3 business days.

Order processing begins after successful order placement and payment confirmation.

Processing may include:

  • Payment verification

  • Order review

  • Product preparation

  • Packaging

  • Fulfillment arrangements

  • Shipment scheduling

Business days are Monday through Friday, excluding weekends and applicable public holidays.

Orders placed on weekends or public holidays generally begin processing on the next business day.

Order processing time is separate from shipping transit time.

During busy shopping periods, promotional events, public holidays, or unexpected fulfillment disruptions, processing may take longer.

If a significant delay occurs, we will make reasonable efforts to notify affected customers.

Standard Shipping Transit Time

For eligible standard shipping orders within the United States, the estimated shipping transit time is:

6–9 business days.

Shipping transit time begins after the order has been dispatched and handed over to the shipping carrier.

Estimated shipping transit times may vary depending on the delivery destination, carrier operations, weather conditions, and other logistical circumstances.

Shipping estimates are not guaranteed delivery dates.

Total Estimated Delivery Time

The estimated total delivery timeframe includes order processing and shipping transit.

Order Processing: 1–3 business days

Shipping Transit: 6–9 business days

Total Estimated Delivery: 7–12 business days

These timeframes exclude weekends and applicable public holidays.

For example, an order requiring 2 business days for processing and 7 business days for shipping would have an estimated total delivery time of 9 business days.

Actual delivery times may vary due to carrier operations, weather conditions, transportation disruptions, public holidays, and other circumstances beyond our reasonable control.

Shipping Costs

Shipping charges depend on the applicable destination and shipping method.

For eligible standard shipping orders to supported U.S. addresses:

Standard Shipping: Free ($0.00)

If optional additional shipping services are available, any applicable charges will be displayed during checkout.

For international destinations, available shipping methods and applicable charges will be displayed before payment.

Customers can review the selected shipping method, shipping charges, and final order total before completing their purchase.

We do not intentionally apply undisclosed shipping fees after checkout.

Order Confirmation

After successfully placing an order, customers will receive an order confirmation email at the email address provided during checkout.

The order confirmation may include:

  • Order number

  • Purchased products

  • Product quantities

  • Order total

  • Shipping address

  • Billing information

  • Other relevant order details

Please review your order confirmation carefully.

If you notice any incorrect information, please contact our Customer Support team as soon as possible.

Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Customers can use the tracking details provided to monitor their shipment.

Tracking information may take approximately 24–48 hours after dispatch to appear or update in the carrier's tracking system.

Some shipping carriers may require additional time to process tracking updates.

If your tracking information has not updated for an extended period, please contact our Customer Support team.

We will assist with reviewing the available shipment information and checking the latest delivery status.

Shipping Carriers and Logistics Services

Evdokia works with shipping and logistics service providers to fulfill and deliver customer orders.

The selected shipping carrier may vary depending on:

  • Shipping destination

  • Package characteristics

  • Available logistics services

  • Selected shipping method

Carrier information and tracking details will be provided when available.

Tracking events and delivery updates are managed by the applicable shipping carrier.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify the following details before placing an order:

  • Full recipient name

  • Street address

  • Apartment, suite, or unit number, when applicable

  • City

  • State or province

  • ZIP or postal code

  • Country

  • Contact telephone number

  • Email address

Incorrect or incomplete shipping information may result in delivery delays, unsuccessful delivery attempts, or additional carrier charges.

If you notice an address error, please contact our Customer Support team as soon as possible.

We will make reasonable efforts to assist with address corrections before the order has been dispatched.

Once a package has been shipped, address changes may not be possible and may depend on the shipping carrier's procedures.

Customer responsibility for additional charges resulting from an incorrect address will be assessed according to the circumstances and applicable law.

Shipping Delays

We aim to process and ship orders within the estimated timeframes provided in this policy.

However, occasional shipping delays may occur due to:

  • Severe weather conditions

  • Carrier operational delays

  • Transportation disruptions

  • Public holidays

  • High shipping volumes

  • Customs inspections, where applicable

  • Incorrect or incomplete shipping information

  • Unexpected logistical circumstances

If your order is significantly delayed, please contact our Customer Support team.

We will review the available tracking information and assist with checking the shipment status.

If we are unable to ship an order within the applicable promised or legally required timeframe, we will provide any delay notices, cancellation options, or refunds required by applicable law.

Lost or Missing Packages

If your tracking information indicates that your package may be lost or missing during transit, please contact our Customer Support team.

Email: info@evdokiamoskvina.com

Phone: +1 (415) 202-8568

Please provide:

  • Order number

  • Tracking number, if available

  • Shipping address

  • Description of the issue

We will review the available shipment information and assist with an appropriate carrier investigation.

If a package is confirmed lost before successful delivery, we will work with the customer to arrange an appropriate resolution.

Depending on the circumstances, available resolutions may include:

  • Replacement shipment

  • Refund to the original payment method

Any mandatory consumer protection rights remain unaffected.

Packages Marked as Delivered

If your tracking information indicates that a package has been delivered but you cannot locate it, please:

  • Verify the shipping address on your order confirmation

  • Check your mailbox or designated delivery location

  • Check with household members

  • Check with building reception or management, where applicable

  • Review any available delivery confirmation from the carrier

If you are still unable to locate the package, please contact our Customer Support team.

We will review the available tracking and delivery information and assist with determining the appropriate next steps.

Damaged, Defective, or Incorrect Deliveries

If your order arrives damaged, defective, or contains an incorrect product, please contact our Customer Support team as soon as reasonably possible within the applicable return period.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the affected product, when available

  • Photographs of the packaging, when relevant

  • Photographs of the shipping label, when relevant

Please retain the affected item and original packaging while your request is being reviewed.

Our Customer Support team will review the information provided and assist with an appropriate resolution.

Depending on the circumstances, available resolutions may include:

  • Product replacement

  • Exchange

  • Refund

For confirmed defective, damaged, or incorrect products caused by an error attributable to Evdokia, we will cover the necessary return shipping costs when a return is required.

Please review our Return & Refund Policy for complete details.

Multiple Shipments

In some circumstances, products from the same order may be shipped in separate packages.

This may occur because of product availability, fulfillment arrangements, or logistics requirements.

If your order is shipped in multiple packages, additional tracking information will be provided when available.

Packages may arrive on different dates.

If you believe that part of your order is missing, please contact our Customer Support team with your order number.

International Shipping

International shipping may be available to selected destinations supported during checkout.

Available international shipping methods, costs, and estimated delivery times may vary depending on the destination.

International shipments may be subject to:

  • Customs processing

  • Import duties

  • Local taxes

  • Customs clearance requirements

  • Destination-specific import restrictions

Customers may be responsible for applicable import duties and taxes unless these charges are expressly included in the checkout total or otherwise disclosed before purchase.

Customs procedures may result in additional delivery time.

Any applicable customer rights under local consumer protection laws remain unaffected.

Public Holidays

Evdokia generally processes orders Monday through Friday, excluding applicable public holidays.

Weekends and public holidays are excluded from standard business-day processing calculations.

Public holidays may also affect carrier pickup schedules, tracking updates, and delivery timeframes.

Order Changes and Cancellations

If you need to change or cancel an order, please contact our Customer Support team as soon as possible.

Email: info@evdokiamoskvina.com

Phone: +1 (415) 202-8568

We will make reasonable efforts to assist before the order enters fulfillment or shipment.

Once an order has been processed, packed, or shipped, changes and cancellations may no longer be possible.

If an order is successfully cancelled after payment has been collected, an applicable refund will be issued according to our refund procedures.

If an order has already been delivered, eligible products may be returned in accordance with our Return & Refund Policy.

Returns and Refunds

Evdokia accepts eligible returns and exchanges within:

30 days from the date of delivery.

Eligible returns may include both defective and non-defective products.

Standard non-defective returns must meet the applicable new-condition requirements.

Customers are responsible for return shipping costs for standard non-defective returns.

For confirmed defective, damaged, or incorrect products caused by an error attributable to Evdokia, we will cover the necessary return shipping costs.

Restocking Fee: $0

Approved refunds are processed within:

7 calendar days.

The refund processing period begins after the returned product has been received, inspected, and approved.

If a refund is approved without requiring the physical return of a defective, damaged, or incorrect product, it will be processed within 7 calendar days after the resolution has been confirmed.

Refunds are generally issued to the original payment method.

Please review our Return & Refund Policy for complete return eligibility requirements, return shipping information, and refund procedures.

Customer Support

If you have questions regarding shipping charges, order processing, delivery times, tracking information, or shipping-related concerns, please contact our Customer Support team.

When contacting us regarding an existing order, please include your order number and the email address used during checkout.

Our team will review your inquiry and assist with the available order information.

Contact Information

Business Name: Evdokia

Website: https://www.evdokiamoskvina.com/

Email: info@evdokiamoskvina.com

Phone: +1 (415) 202-8568

Business Address:

411 Marina Blvd

San Francisco, CA 94123

United States

Thank you for shopping with Evdokia.

We are committed to providing transparent shipping information, clear delivery expectations, and responsive customer support throughout your shopping experience.