Refund policy

Return & Refund Policy

At Evdokia, we are committed to providing a transparent and reliable shopping experience.

We understand that a product may not always meet your expectations. If you are not completely satisfied with your purchase, our Customer Support team is here to assist you with eligible returns, exchanges, and refunds.

Evdokia accepts eligible returns for both defective and non-defective products, subject to the conditions outlined in this policy.

Please review the following information before requesting a return or exchange.

Return Window

Customers may request an eligible return or exchange within:

30 days from the date of delivery.

The 30-day return period begins on the date your order is delivered.

Return and exchange requests must be submitted within the applicable return period.

Requests submitted after 30 days may not be accepted, except where required by applicable consumer protection laws.

Return Eligibility and Product Condition

For standard non-defective returns, products must be in:

New Condition Only

To qualify for a standard return, products must:

  • Be unworn and unused

  • Be unwashed and unaltered

  • Remain in their original condition

  • Have all original tags attached, where applicable

  • Include all original accessories and components

  • Include original packaging whenever reasonably possible

  • Be free from customer-caused damage, stains, odors, or signs of wear

Customers may reasonably try on clothing for sizing purposes, provided the items remain in new, unused condition.

Products showing signs of actual wear, washing, alterations, or customer-caused damage may not qualify for a standard non-defective return.

These standard condition requirements do not prevent customers from reporting items that arrived damaged, defective, or incorrect.

Such cases will be reviewed separately under the defective and incorrect product provisions of this policy.

Non-Returnable Items

The following products are generally not eligible for standard non-defective returns:

  • Products that have been worn, washed, or used

  • Products damaged or altered after delivery

  • Products missing required original accessories or components

  • Products returned outside the applicable return period

  • Products clearly marked as Final Sale or Non-Returnable before purchase

  • Products that do not meet the applicable standard return condition requirements

These exclusions do not limit mandatory consumer rights for defective, damaged, or incorrectly supplied products.

Defective and Non-Defective Returns

Evdokia accepts eligible returns for both defective and non-defective products.

Non-Defective Products

Eligible non-defective returns may include:

  • Change of mind

  • Incorrect size selection

  • Personal preference

  • Incorrect color selection

  • Other eligible non-defective reasons

These products must meet the standard return conditions and applicable return window.

Defective, Damaged, or Incorrect Products

Products that arrive damaged, defective, or different from the items ordered may qualify for a replacement, exchange, or refund following review.

The standard new-condition requirements do not prevent customers from reporting defects, shipping damage, or fulfillment errors.

How to Request a Return

Before mailing a product back, please contact our Customer Support team.

Email: info@evdokiamoskvina.com

Phone: +1 (415) 202-8568

Please provide the following information:

  • Order number

  • Full name

  • Email address used during checkout

  • Product or products being returned

  • Reason for the return

  • Photographs, if the product is defective, damaged, or incorrect

Once your request has been reviewed, our Customer Support team will provide the applicable return instructions and confirm the designated return mailing information.

Please contact us before shipping your return to ensure that the package is directed to the correct receiving location.

Return Method

Return Method: By Mail

Eligible returned products must be mailed to the designated return processing location.

Please package returned items securely to help prevent damage during transportation.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return process has been completed.

Return Mailing Address

Designated Return Address:

[INSERT VERIFIED RETURN MAILING ADDRESS BEFORE PUBLISHING]

Please contact our Customer Support team before mailing your return to confirm the applicable return instructions.

Our business address should not be used as the return mailing address unless expressly designated for that purpose.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

Non-Defective Returns

For eligible returns due to a change of mind, personal preference, incorrect size selection, or other non-defective reasons:

  • Customers are responsible for obtaining the return shipping label.

  • Customers are responsible for paying the applicable return shipping costs.

  • Return shipping charges depend on the carrier, package dimensions, weight, and destination.

  • Customer-paid return shipping costs are generally non-refundable.

Defective, Damaged, or Incorrect Products

If a product arrives defective, damaged, or incorrect due to an error attributable to Evdokia:

  • Evdokia will cover the necessary return shipping costs for the confirmed issue.

  • We will provide a prepaid return shipping label or arrange reimbursement of reasonable return shipping costs when a return is required.

  • Customers should contact our Customer Support team before purchasing return postage for these cases.

Nothing in this section limits any mandatory consumer rights under applicable law.

Restocking Fee

Restocking Fee: $0

Evdokia does not charge a restocking fee for approved returns.

No restocking fee will be deducted from an eligible refund.

Exchanges

Evdokia accepts eligible exchange requests within:

30 days from the date of delivery.

For standard non-defective exchanges, products must meet the applicable new-condition requirements.

Customers may request an available alternative:

  • Size

  • Color

  • Style

  • Product variation

Exchanges are subject to current inventory availability.

If the requested replacement is unavailable, our Customer Support team will assist with another available option or an eligible refund.

For standard non-defective exchanges, customers are responsible for the applicable return shipping costs.

For confirmed defective, damaged, or incorrect products caused by an error attributable to Evdokia, we will cover shipping costs reasonably necessary to correct the issue.

Please contact Customer Support before mailing any item for exchange.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our Customer Support team as soon as reasonably possible within the applicable return period.

Please provide:

  • Order number

  • Description of the problem

  • Clear photographs of the affected product, when available

  • Photographs of the packaging, when applicable

  • Photographs of the shipping label, when applicable

Please retain the affected product and original packaging while your request is being reviewed.

Our Customer Support team will review the information provided and assist with an appropriate resolution.

Depending on the circumstances, available resolutions may include:

  • Product replacement

  • Exchange

  • Refund

Customers will not be required to pay necessary return shipping costs to correct a confirmed error attributable to Evdokia.

Return Inspection

After a returned product reaches the designated return processing location, it will be inspected to determine whether the applicable return requirements have been met.

For standard non-defective returns, the inspection may include:

  • Product condition

  • Original tags

  • Packaging

  • Included accessories or components

  • Signs of wear or washing

  • Stains, odors, alterations, or customer-caused damage

For defective, damaged, or incorrect products, the inspection will consider the reported issue and available supporting information.

Customers will be notified regarding the status of their return after the inspection has been completed.

Refund Processing Time

Approved refunds will be processed within:

7 calendar days.

The refund processing period begins after the returned product has been received, inspected, and approved.

If a refund is approved for a defective, damaged, or incorrect product without requiring a physical return, the refund will be processed within 7 calendar days after the resolution has been confirmed.

Approved refunds will be issued to the original payment method used for the purchase whenever possible.

After Evdokia submits the refund, additional time may be required for the funds to appear in the customer's account.

Bank, card issuer, and payment provider processing times may vary.

Refund Amount

For approved standard non-defective returns, refunds generally include the amount paid for the eligible returned products after applicable discounts.

Any refundable taxes will be handled in accordance with applicable law.

Original shipping charges and customer-paid return shipping costs are generally non-refundable for standard non-defective returns.

For confirmed defective, damaged, or incorrect products caused by an error attributable to Evdokia, applicable shipping charges will be covered or refunded where required by law or reasonably necessary to resolve the issue.

Restocking Fee: $0

Original Payment Method

Approved refunds are generally issued to the original payment method used for the purchase.

We generally cannot redirect refunds to another:

  • Credit card

  • Debit card

  • Bank account

  • Digital wallet

  • Payment account

If the original payment method is no longer available, the applicable payment provider's procedures may apply.

Order Cancellations

If you need to cancel an order, please contact our Customer Support team as soon as possible.

Email: info@evdokiamoskvina.com

Phone: +1 (415) 202-8568

We will make reasonable efforts to assist with cancellation requests before an order has entered fulfillment or shipment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If an order is successfully cancelled after payment has been collected, any applicable refund will be issued according to our refund procedures.

After delivery, eligible products may be returned according to this Return & Refund Policy.

Lost or Delayed Return Packages

Customers should securely package returned products and use a trackable shipping service.

Please retain the shipping receipt and tracking information until the return process is complete.

If a return package is delayed or missing, please contact the shipping carrier and our Customer Support team.

We will review the available tracking information and assist where reasonably possible.

Responsibility for a lost or damaged return shipment will be assessed based on the shipping arrangement, the circumstances, and applicable law.

Refund Questions

If you have not received an approved refund within the expected processing timeframe, please contact our Customer Support team.

Please provide your order number and relevant refund information.

We will review the available transaction details and assist with checking the refund status.

Consumer Rights

Nothing in this Return & Refund Policy excludes or limits any rights or remedies that customers are entitled to under applicable consumer protection laws.

Where applicable laws provide additional rights or protections, those legal requirements will apply.

Contact Us

If you have any questions regarding returns, exchanges, refunds, damaged products, defective items, or existing orders, please contact:

Evdokia

Website: https://www.evdokiamoskvina.com/

Email: info@evdokiamoskvina.com

Phone: +1 (415) 202-8568

Business Address:

411 Marina Blvd

San Francisco, CA 94123

United States

Please contact our Customer Support team before mailing any return.

The business address listed above should not be used as a return mailing address unless specifically designated for that purpose.

Thank you for choosing Evdokia. We are committed to providing clear return information, transparent refund procedures, and responsive customer support.