Refund policy

At Evdokia, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange according to this Return & Refund Policy.

Please review the following information carefully before submitting a request.

Returns

Evdokia accepts returns within 30 days from the delivery date.

To be eligible for a return, items must meet the following requirements:

  • The product must be new, unworn, unused, and in its original condition;
  • All original tags must remain attached;
  • The item should be returned in its original packaging whenever possible;
  • Proof of purchase or order confirmation must be provided.

Customers may try on items for sizing purposes, but returned products must remain in a new and resalable condition.

Items that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Gift cards;
  • Customized or personalized products;
  • Items marked as final sale;
  • Products that have been worn, washed, altered, or damaged after delivery;
  • Items returned without original tags or packaging.

Return Process

To request a return, please contact our Customer Support team before sending your item back.

Evdokia

Email:
info@evdokiamoskvina.com

Phone:
+1 305-868-5927

Please include:

  • Order number;
  • Customer name;
  • Reason for return;
  • Photos of the product if damaged, defective, or incorrect.

Once your return request is approved, we will provide return instructions.

Please do not send items back without prior approval.

Return Shipping

Returns must be sent back by mail.

Customers are responsible for return shipping costs unless the return is caused by an error made by Evdokia.

Examples include:

  • The wrong item was received;
  • The product arrived damaged;
  • The product arrived defective.

We recommend using a trackable shipping service when returning items.

Evdokia is not responsible for packages lost or damaged during return transit.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method;
  • Refunds will be processed within 7 business days after approval;
  • Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Original shipping fees are non-refundable unless the return is caused by an error made by Evdokia or the item arrives damaged or defective.

Evdokia does not charge any restocking fees for approved returns.

Exchanges

Evdokia accepts exchanges for eligible products.

If you need to exchange an item due to:

  • Size issues;
  • Defects;
  • Damage;
  • Receiving the wrong product;

please contact us within 30 days from the delivery date.

Please provide:

  • Order number;
  • Details of the requested exchange;
  • Photos if the item is damaged or incorrect.

Our team will review your request and provide exchange instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide clear photos of:

  • The product;
  • The packaging;
  • The shipping label when applicable.

We will review the issue and provide an appropriate solution.

Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, cancellation is no longer available.

Customers may request a return after receiving the package according to this Return & Refund Policy.

Restocking Fees

Evdokia does not charge any restocking fees for approved returns.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Evdokia

Email:
info@evdokiamoskvina.com

Phone:
+1 305-868-5927

Address:
5415 Collins Ave
Miami Beach, FL 33140
United States